Dear Valued Guest,

At Four Seasons Hotel Cairo at the First Residence, the health and safety of our guests and employees continues to be our top priority as we respond to the evolving COVID-19 pandemic. We have taken diligent health and safety measures in all areas of the Hotel according to the recommendations of the Ministry of Health and the WHO (World Health Organization).

General Procedures:

  • Guests are requested to wear face masks in public areas and elevators
  • Guests are required to maintain social distancing while staying at the Hotel
  • All employees are provided with appropriate safety equipment
  • Maximum capacity is restricted to four people per elevator
  • Valet service is suspended
  • One floor is assigned to quarantine any suspected cases
  • A 24/7 doctor and clinic are provided upon request with appropriate charges
  • Quality of protection tools and sterilization products are provided through companies approved by the Ministry of Health
  • Social distancing should from guests and employees while staying at the Hotel

Reception Precautions:

  • Sterilizer is placed at all entrances and throughout the Hotel
  • Guest check-in procedures are encouraged to be electronic, and we strongly encourage the use of the Four Seasons App
  • Guest temperature is taken at the Hotel entrance upon arrival
  • Hand sanitizers are placed at reception and in all public areas
  • All public areas are sanitized regularly

Employee Precautions:

  • Temperature checks for employees will take place daily at the Hotel entrance upon arrival
  • Medical awareness and safety procedures are provided to all employees

Restaurant Precautions:

  • Buffet services are eliminated; restaurants are providing à la carte service with digital menus
  • Shisha service is suspended
  • A space of at least two metres (6.5 feet) between each table and one metre (3.25 feet) between each guest sharing the same table is required
  • All cutlery, china and glassware are sanitized after use
  • Sanitizers and wipes are available on each table
  • Awareness signs are placed in each restaurant

Swimming Pool Precautions:

  • Regular sanitation of the swimming pool with maximum chlorine (5 mg/litre) and bromine (10 mg/ litre) levels
  • Sanitation of the pool area, surfaces, tables and chairs after each use and after closing
  • A space of at least two metres (6.5 feet) between each chaise lounge
  • All group activities at the pools are suspended

Fitness Centre and Spa Precautions:

  • All equipment, surfaces and gym area are sanitized regularly and after each guest’s use
  • Social distancing is maintained between each machine
  • Usage of steam, Hammam treatments and facial treatments are suspended

Housekeeping and Laundry Precautions:

  • Daily cleaning of all rooms following instructions of the Ministry of Health
  • All public area points of contact and public bathrooms are cleaned and sterilized regularly with antiseptics
  • Corridors are sanitized daily and rooms are disinfected after guests’ check-out
  • Steam machine is used to disinfect furniture and fabrics
  • Laundry, linens and swimming pool towels are washed at high temperature and the laundry is thoroughly sanitized daily
  • Bed linen will be changed every three days or upon request
  • Safe disposal of waste in coordination with the Ministries of Health, Housing and Environment

In addition to the precautions listed above, please note that Four Seasons has embarked on an enhanced global health and safety program, Lead with Care. For more information, click here. Please consult our Manager on Duty for further assistance.

Thank you for your understanding. Be well and stay safe.

Sincerely,
The Management