ILLUME by Four Seasons Preferred Partner
Achieve and Earn Rewards Program
Official Rules

This Program is open to sales advisors of Participating Agencies (as defined below) who are residents of Australia, Belgium, Brazil, Canada, Chile, China, India, Mexico, Singapore, Switzerland, Turkey, United Arab Emirates, the United Kingdom, and the United States (collectively, the “Eligible Countries” and each an “Eligible Country”). Participants must be over the age of 18 at the time of entry. NO PURCHASE NECESSARY TO PARTICIPATE IN THE PROGRAM. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF EARNING A REWARD.

The ILLUME by Four Seasons Preferred Partner Achieve and Earn Rewards Program (the “Program”) consists of periodic rewards programs (each a “Rewards Program”) which begin on the start date and time specified in the Advisor Rewards page located at https://preferredpartners.fourseasons.com/resources/advisor_rewards/ (such page, the “Advisor Rewards Page”, and each such date, a “Rewards Program Start Date”) and end at the end date and time specified in the Advisor Rewards Page(each such date, a “Rewards Program End Date”). Each such period commencing on a Rewards Program Start Date and continuing through the corresponding Rewards Program End Date is referred to herein as a “Rewards Period”.  The Program is sponsored by Four Seasons Hotels Limited (the “Program Sponsor”).  The Program Sponsor’s computer is the official clock for the Program.

  1. How to Enter: All entrants that are sales advisors for Participating Agencies who are residents of an Eligible Country and are over the age of 18 at the time of entry will be eligible to enter each applicable Rewards Program (“Eligible Sales Advisors”).  Any Four Seasons Preferred Partner travel agency that assists with room and booking fulfillment for properties managed by the Program Sponsor or any of its affiliates (“Properties”) will be deemed a “Participating Agency”.  To participate in a Rewards Program, an Eligible Sales Advisor must:    

For the avoidance of doubt, any achievements earned prior to or after the Rewards Period will not count toward such Rewards Program.  By entering any Rewards Program, you agree that you have read and will abide by these Official Rules and the Terms of Service.  Participation in each Rewards Program is voluntary and does not require you to purchase anything from the Program Sponsor.  Maximum of one (1) Achieve and Earn Reward (as defined below) per Rewards Program per Eligible Sales Advisor (regardless of how many achievements are earned during the applicable Rewards Period).  Maximum of two (2) Achieve and Earn Rewards per calendar year per Eligible Sales Advisor.

  1. Rewards: All Eligible Sales Advisors who complete the entry steps set forth above for a Rewards Program during the applicable Rewards Period, and who are otherwise eligible under, and in compliance with, these Official Rules and the Terms of Service (“Qualifying Advisors”), will earn a Four Seasons Gift Card, the amount and type of which will be set forth on the the Advisor Rewards Page (each, an “Achieve and Earn Reward”). Eligible Sales Advisors will be solely responsible for all expenses not expressly described herein. Four Seasons Gift Card restrictions, conditions and limitations will apply. Lost, mutilated, or stolen Four Seasons Gift Cards will not be replaced.  Allow 3 to 4 weeks after validation of arrangement for receipt of reward.  There is no substitution, cash equivalent or transfer of rewards allowed. The Program Sponsor reserves the right to substitute rewards.  No other substitution or transfer of rewards is permitted.  In order to receive a reward, Eligible Sales Advisors will be required to provide an accurate mailing address and email address in their ILLUME by Four Seasons profile, and may be required to provide proof of identification or eligibility.  Any and all taxes on any reward, including income, goods and services and/or sales taxes, are the sole responsibility of the Qualifying Advisors.  Any Qualifying Advisors who are residents of the United States and earn rewards hereunder with a total value of $600 or greater will be issued a 1099 U.S. Tax Form for the actual value of the rewards.
  1. Eligibility: The Program is open to Eligible Sales Advisors who are legal residents of an Eligible Country who are at least 18 years old at the time of entry.  The reward shall only be delivered to Qualifying Advisors who have an ILLUME by Four Seasons profile that includes a valid mailing address in an Eligible Country.  Entries are limited to individuals only; commercial enterprises and business entities are not eligible.  By participating in the Program, each Eligible Sales Advisor accepts the terms and conditions stated in these Official Rules, agrees to be bound by the decisions of the Program Sponsor and warrants that s/he is eligible to participate in the Program and has received consent from his/her Participating Agency to participate in the Program, as required.  Employees, independent contractors, officers, and directors of (a) the Program Sponsor, its affiliates and subsidiaries and (b) owners (“Owners”) of Properties and their respective affiliates and subsidiaries, and, in each case, their immediate family members and persons living in the same household, are not eligible to participate in the Program.  Certain jurisdictions may require Participating Agencies and Eligible Sales Advisors to disclose their relationship with the Program Sponsor, including their potential participation in this Program, to customers purchasing rooms for the Properties during the applicable Rewards Period.  Participating Agencies and Eligible Sales Advisors are responsible for making such disclosures if required to do so under applicable law in their jurisdiction. PROGRAM IS VOID WHERE PROHIBITED OR RESTRICTED BY LAW and is subject to applicable federal, state, provincial/territorial and local laws and regulations.
  1. Qualifying Advisors: The Qualifying Advisors will be notified by e-mail within 3 to 4 weeks after the applicable Rewards Period. The Program Sponsor is not responsible for and shall not be liable for late, lost, misdirected or unsuccessful efforts to notify any Qualifying Advisors. The Qualifying Advisors agree to the use of his/her name, address (by reference only to the state, province, county or region), Participating Agency that he/she is associated with, likeness, and/or reward information by Program Sponsor and Owners for promotional purposes in any medium without additional permission or compensation to the extent permitted by law. Where lawful, the Qualifying Advisors may be required to sign and return a Publicity Consent and Liability Release. In connection with the above and in compliance with the provisions of the Mexican Federal Law for the Protection of Personal Data in Possession of Individuals, you may find our privacy policy available in the webpage, http://www.fourseasons.com under the "Privacy Policy" section.
  1. Conditions: The Program Sponsor, Owners and each of their Relatives (as defined under the Companies Act 2013 of India, as applicable), agents, directors, officers, shareholders, employees, insurers, servants, parents, subsidiaries, divisions, affiliates, predecessors, successors, representatives, advertising, promotion, and fulfillment agencies, and legal advisors (the “Released Entities”), are not responsible for, shall not be liable for, and hereby disclaim, to the fullest extent permitted by law, all liability arising from or relating to: (a) late, lost, stolen, delayed, damaged, misdirected, misaddressed, incomplete, unintelligible or postage-due entries; (b) telephone, electronic, hardware or software program, network, Internet, computer or other malfunctions, failures, or difficulties of any kind, whether human or technical; (c) failed, incomplete, garbled, or delayed computer or e-mail transmissions; (d) any condition caused by events beyond the control of the Program Sponsor; (e) any injuries, losses, or damages of any kind arising in connection with or as a result of the reward, or acceptance, possession, or use of the reward, or from participation in the Program; or (f) any printing or typographical errors in any materials associated with the Program. The Program Sponsor reserves the right, in its sole discretion, to suspend, modify or cancel the Program and/or any specific Rewards Program should any unauthorized human intervention, false reservations or other causes beyond the Program Sponsor’s control corrupt or affect the administration, security, fairness or proper conduct of the Program and/or such Rewards Program.  In the event that proper administration of any Rewards Program is prevented by such causes as contemplated above, the Program Sponsor will select the Qualifying Advisors from all eligible, non-suspect entries received for such Rewards Program prior to such occurrence.  By participating in the Program, Eligible Sales Advisors and Qualifying Advisors agree to release, discharge and hold harmless the Released Entities, and all others associated with the development and execution of the Program and any applicable Rewards Program, from any and all losses, damages, rights, claims and actions of any kind arising out of or relating to the Program and any applicable Rewards Program, participation in the Program and any applicable Rewards Program, the reward, and/or acceptance, possession, use or misuse of the reward, including but not limited to statutory and common law claims for misappropriation or Eligible Sales Advisor’s right of publicity to the fullest extent permitted by law.  This Program and any applicable Rewards Program shall be governed by: (i) New York law for any disputes involving residents of the United States, Brazil or Chile, (ii) the laws of the province of Ontario and all federal Canadian laws applicable therein for any disputes involving residents of Canada, (iii) the laws of England and courts of England and Wales for any disputes involving residents of the United Kingdom, Australia or India, (iv) the laws of Mexico for any disputes involving residents of Mexico; (v) the laws of Switzerland for any disputes involving residents of Switzerland; (vi) the laws of Belgium for any disputes involving residents of Belgium; (vii) the laws of China for any disputes involving residents of China; (viii) the laws of Turkey for any disputes involving residents of Turkey; (ix) the laws of Singapore for any disputes involving residents of Singapore; and (x) the laws of the United Arab Emirates for disputes involving residents of the United Arab Emirates.  The dispute resolution procedure set forth in the Terms of Service, and any other disclaimers, covenants, warranties and/or indemnities set forth therein, will apply to all Eligible Sales Advisors and their participation in the Program, except to the extent that any term or condition in these Official Rules conflicts with a term or condition in the Terms of Service (in which case the term or condition set forth in these Official Rules will govern with respect to the Program and activities related thereto).
  1. Program Sponsor:


Four Seasons Hotels Limited
1165 Leslie Street
Toronto, Ontario
M3C 2K8 CANADA

For enquiries, please email pp.rewards@fourseasons.com.

  1. Notice: The Program Sponsor reserves the right to prosecute and seek damages against any individual who attempts to deliberately undermine the proper operation of the Program in violation of these Official Rules and/or criminal and/or civil law.
  1. Copyright © 2024 Four Seasons Hotels Limited. All rights reserved.  Four Seasons Hotels Limited and the associated logos and Tree Device are registered trademarks of Four Seasons Hotels Limited and its affiliates.  Any other trademarks in these Official Rules are used for reward identification purposes ONLY and are the properties of their respective owners.