Lead With Care is a forward-thinking program providing comprehensive, science-based guidance across all aspects of Four Seasons operations. Originating as a pandemic response and recovery initiative in collaboration with Johns Hopkins Medicine International, Lead With Care provided Four Seasons team members with the confidence to deliver an exceptional service experience grounded in compassion and genuine care, informed by the latest health and safety guidance.
Today, Lead With Care sets a standard of collaboration to further enhance the health, safety, and security of people visiting, living, and working at Four Seasons. Implementation of the program at each Four Seasons property is executed by local Lead With Care committees, comprised of functional leaders and employees empowered to achieve excellence.
Lead With Care In Action
Physical Security: Protocols and measures to protect people, property, and equipment against threats that could create vulnerability, damage, or loss, including theft, vandalism, and accidental damage, and natural, man-made, and technological hazards.
Property and Life Safety Systems: Guides and measures relating to building and life-safety systems and equipment to minimize the possibility and effects of fire and other environmental hazards.
Occupational Health and Safety: Workplace guides and controls to protect guests and employees from physical, chemical, and biological health and safety hazards.
Food Safety: Protocols and practices for the safe handling, preparation, and storage of food.
Hygiene: Operations and practices that promote general health and hygiene, including cleaning and sanitation practices.
Medical Services and Response: Access to medical services and protocols for responding to urgent medical incidents or emerging health threats.
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