- Arrival
- Please plan to arrive at least 30 minutes prior to your treatment time. For nail or hair services, a 5 to 10 minute arrival is sufficient. This allows you time to change, enjoy our spa facilities, and complete a health questionnaire. If you are arriving from your guest room, you are welcome to wear your bathrobe.
- Privacy and Quiet
- To maintain a tranquil environment, we ask that mobile phones and electronic devices be set to silent mode and used discreetly while in the Spa. Photography, video recording and social media posts are not permitted inside our facilities to ensure the privacy of all guests.
- Appointments and Reservations
- For your convenience, we encourage scheduling your spa appointments online. Appointments must be secured with a credit card, room number or confirmation number. Advanced booking is recommended for the best availability.
- Late Arrival
- If you arrive late, we will do our best to offer the full treatment, depending on availability. If necessary, your treatment time may be shortened.
- Cancellations and Modifications
- As we reserve time especially for you, we request at least 12 hours’ notice if you need to change or cancel your appointment. Late cancellations or no-shows will be charged the full price of the treatment. For Night Spa Experience bookings, cancellations must be made at least 7 days in advance to avoid a full charge.
- Gratuities
- A 20% service charge is automatically added to all services. Gratuities are retained in full by the service providers or staff contributing to your treatment.
- Treatment Pricing
- Service durations are 60, 75 and 90 minutes, starting at USD 210 (excluding gratuity). Prices may vary and are subject to change daily. You can confirm availability and view pricing through our online booking system.
- Facials
- If you have a facial appointment, we recommend removing your makeup before your treatment to allow your therapist more time to care for your skin. Eye makeup remover is available in the women’s locker room. We also suggest that men avoid shaving for at least two hours before a facial.
- Medical Needs
- Please inform us of any special or medical needs that may require additional attention. Some treatments may not be suitable for guests who are pregnant or have specific medical conditions. If you are unsure, please feel free to ask.
- Lockers and Heat Experience
- Our locker area is equipped with high quality organic shampoo, conditioner, body wash and grooming amenities such as body lotion, deodorant, face cream, cotton, Q-tips, hair gel and hair spray. Disposable razors, toothbrushes and mouthwash are available upon request. The Heat Experience is located in the locker area and includes a sauna, steam room and ice fountain, designed to open your senses before your treatment. We recommend arriving 30 minutes to 1 hour prior to your service to enjoy this area. Access to the locker area and Heat Experience is complimentary for hotel guests and spa service guests. Please note that salon guests do not have access to this area.
- Personal Comfort
- Upon arrival, you will be provided with a locker for your personal belongings. Each locker features a digital keypad for selecting your own code. We will also provide you with a luxurious robe and slippers for your use within the Spa. Undergarments may be worn during treatments, if preferred. Our licensed therapists are trained to drape a sheet or towel over your body to ensure privacy at all times.
- Valuables
- We kindly request that you do not bring valuables to the Spa. We are not responsible for lost or stolen items. Before leaving, please check that you have gathered all personal belongings from your locker and bathrobe pockets.
- Relaxation Room
- Our relaxation room, offering views of South Philadelphia, features lounge chairs, seats and poufs. Due to high spa occupancy, we kindly limit the use of this room to 30 minutes before and after treatments. The relaxation room is only accessible to guests who have booked a spa treatment. You can enjoy refreshing beverages and light snacks during your visit.
- Pool Access
- Pool access is reserved exclusively for hotel guests. To ensure privacy, local spa guests are not permitted to use the pool area.
- Age Policy
- The minimum age for spa treatments is age 12, and a parental signature is required for children ages 12 to 17. Children under age 12 are not permitted by state law to receive massages. Additionally, access to the Heat Experience is restricted to guests ages 17 or over.
- Fitness Centre
- The Fitness Centre is accessible only to hotel guests and spa members. Running shoes must be worn at all times. Teenagers ages 12 to 17 must be accompanied by an adult.
- Gift Certificates
- Gift certificates are a thoughtful way to offer the gift of health and relaxation. They can be purchased at the Spa Reception, Hotel Front Desk or online. Gift certificates are valid for spa retail or treatments, but cannot be redeemed for cash. They are available starting at USD 50 to a total value of USD 2000. Please note that gift certificates are non-refundable.
- Parking
- Valet parking is available at the hotel entrance for USD 45.