Ski Concierge

FAQs

Are you ski-in/ski-out? How do I get to Ski Concierge?

We are not a ski-in/ski-out resort; however, the base of Blackcomb Mountain is just a five-minute walk or a complimentary shuttle ride from the Resort.

Is there a ski concierge at the base of Whistler Mountain? How do I get my rentals if I am planning to ski on Whistler Mountain?

We do not have a ski concierge at the base of Whistler Mountain. When arranging ski lessons, we recommend booking them at Blackcomb Mountain (this is also our preferred location when booking the lessons for you).

If you choose to ski Whistler Mountain, your skis, poles, boots and snowboards can be stored overnight at Guest Services. You can collect your equipment there in the morning, then hop on our complimentary shuttle. Our shuttle will drop you at Sundial Hotel. The Whistler Mountain base is a five-minute walk from the shuttle stop.

Please inform the Ski Concierge if you need your equipment to be brought back to the Resort.

How does Ski Concierge work?

If you have your own equipment:

Take our shuttle (or walk over) to Ski Concierge when you’re ready to start your day on the mountain (feel free to wear regular boots). Your skis, poles, boots and snowboards will be waiting for you at the Ski Concierge building which is located at the base of Blackcomb Mountain. The team will assist you with your shoe storage and equipment, then get you ready for the mountain.

At the end of the ski day, you will be able to drop the skis at the red tent in front of the Blackcomb gondola or at the Ski Concierge building (and collect your normal shoes back!).

Note: There is overnight boot drying at Ski Concierge.

If you need to rent equipment:

If you do not have personal equipment and wish to rent, you will get fitted at the Mountain Product Store located at the ground level of the Resort. Your equipment will then be sent to our Ski Concierge building if you are planning on skiing Blackcomb Mountain. We recommend getting fitted the day before you plan to ski as it might take up to two hours to get your equipment.

Rented equipment can be returned to the Ski Concierge building at the end of the rental.

My children will be attending ski school on Whistler Mountain but my private lessons are on Blackcomb – how do I make this work?

Our shuttle stops at Sundial Hotel as well. You can drop your children off and then take the shuttle back to Ski Concierge, where your equipment will be waiting for you.

I'm leaving early tomorrow morning; how do I get my skis from Ski Concierge back to the Resort?

Kindly share your preferences with the Ski Concierge team. Upon departure, your equipment can either be delivered to your guest room for packing purposes or can be kept at the Guest Services storage area at the Resort entrance.

How do I extend my rentals for another day?

Please visit the Mountain Product Store at the ground level of the Resort to extend your rentals. The mountain store is open daily from 8:00 am to 8:30 pm. Opening hours are subject to change (please check with concierge team).